If you have a MacBook with a defective keyboard, Apple will replace it up to four years after purchase. Here some more information about the repair program.
It was recently launched by Apple for the 2015 to 2017 models to help customers whose keyboards are faulty and have no longer responding keys.
macrumors has gathered a few details according to which Apple would like to make the replacement.
- If a key is missing or not working, Apple will first try to repair it. Individual keys seem to be available.
- Keyboards and MacBooks that have suffered water damage are excluded from the free repair program.
- When repaired, not only the keyboard itself, but the entire top case is swapped.
- The repair time takes between a few days and a week.
So everything sounds more or less expectable. More interesting is the question whether better keyboards are installed so that the error does not recur. Apparently this is not the case: different voices assume that there is currently no improved model used, but simply a new copy of the model that has given up.
It’s nice to have a new keyboard and top case within four years, but on the other hand the question arises what will happen after the four years and whether the mechanics of the keyboard may not be so mature after all.
